Messages provide a secure way to communicate with your FI and are not used to communicate with any outside party. These messages appear in both online and mobile banking in the Messages item in the navigation menu.
Note: Conversations may appear as Messages, depending on your financial institution's configuration. Messages combine a message and all its replies into a thread.
In online banking, you can attach a file to a message. The available file formats are configured by your financial institution and will vary. The number of unread messages appears on the Messages item in the navigation menu.
After you have read the messages in a conversation thread, you can delete the thread and all messages in it. You can delete a single thread, multiple threads, or all threads. Conversation threads stay in the Inbox until you delete them or they expire.
You can create a secure message in online banking or mobile banking.
In the navigation menu, click or tap Conversations
Click or tap New Conversation
From the With drop-down list, click or tap a Recipient
In the Subject field, enter a subject
In the Message field, enter the message
(Optional) If you want to attach a file to the message, click or tap the attachment icon (
). In the Open dialog box, select a file to attach to the message, and click or tap Open
Note: File attachments are currently only supported in the desktop application.
When your message is complete, click or tap Send. Your new message appears on the Conversations page
You can use the Conversations page to read secure messages in online and mobile banking.
Note: Depending on your financial institution's configuration, Conversations may use a different label, such as Secure Messaging.
When you have unread messages, the number of unread messages appears on the Conversations item in the menu. In the Inbox, the subject lines of unread messages are bold.
Note: On mobile devices, only the Inbox displays until you select a message to read.
In the navigation menu, click or tap Conversations
Do one of the following:
—If the Inbox appears, click or tap the message that you want to read. The original message and all related replies appear
—If the Inbox does not appear, click or tap Inbox, and click or tap the message that you want to read. The original message and all related replies appear
Tip: You can save important conversations by clicking or tapping a message and then clicking or tapping This message should never expire in the message detail area.
You can use the Conversations page to reply to a secure message in online banking or mobile banking. You cannot reply to some types of messages, such as security alerts.
). The Reply window appears). In the Open dialog box, select a file to attach to the message, and click Open
