Viewing e-statements

You can see electronic versions of your account statements called e-statements. Ways to view an e-statement may vary according to your settings. For example, in online banking, the Statements page may open in a new browser tab or window. You should disable any pop-up blockers for the online banking site.

To view e-statements

1. In the navigation menu, click or tap Services > Statements
2. Select the Account, Cycle, and Image Type. Click or tap Get Statement. Do the following to select the statement to view:
   — From the Account drop-down list, select the account
   — From the Date drop-down list, select the date
   — From the Document Type drop-down list, select the file format
   — Click or tap Get Statement
3. Depending on the settings on your device, you may be able to save or print the e-statements

Verifying your ability to view a PDF

You may need to verify that you can view PDF files the first time that you want to view an online statement.

If you are not able to view PDF documents, Adobe Reader is available for most operating systems. You can download and install Adobe Reader or a similar program to view PDF documents. Adobe Reader is available from: http://get.adobe.com/reader.

To verify that you can view a PDF

1. In the navigation menu, click or tap Services > Statements. The PDF Verification page appears
2. Click or tap Get Code. If your browser or device configuration permits it, a new tab or window appears displaying the PDF
3. Do one of the following:
   — If the PDF appears, enter the verification code exactly as it appears in the PDF in the Verification Code field, and click or tap Verify. The PDF Verification Success page appears in a new tab or another window. Click or tap Close to return to the Statements page
   —If the PDF does not appear, click or tap I can't see a PDF. An error message appears. Click or tap Close to return to the Home page. If you cannot view the PDF, verify that you have the appropriate PDF viewing software installed