You can see electronic versions of your account statements and documents called e-statements. Ways to view an e-statement and/or document may vary according to your settings. For example, in online banking, the View Statements & Documents page may open in a new browser tab or window. You should disable any pop-up blockers for the online banking site.
To view e-statements
- In the navigation menu, click or tap Services > View Statements & Documents
- Do the following to find your statement(s) and/or document(s) to view:
— From the Select an account drop-down list, select the account(s)
— From the Select a document type drop-down list, select the document type(s)
— From the Date drop-down list, select the a date range from the available choices.
— Click or tap View documents for accounts. - Depending on the settings on your device, you may be able to save or print the e-statements
Note: After choosing an account, you may see a message asking you to opt in to view a statement. Click or tap Visit Statement Preferences to change settings.
Verifying your ability to view a PDF
You may need to verify that you can view PDF files the first time that you want to view an online statement.
If you are not able to view PDF documents, Adobe Reader is available for most operating systems. You can download and install Adobe Reader or a similar program to view PDF documents. Adobe Reader is available from: http://get.adobe.com/reader.
Note: In online banking, the View Statements & Documents page may open in a new browser tab or window. You should disable any pop-up blockers for the online banking site.
To verify that you can view a PDF
- In the navigation menu, click or tap Services > View Statements & Documents. The PDF Verification page appears
- Click or tap Get Code. If your browser or device configuration permits it, a new tab or window appears displaying the PDF
- Do one of the following:
— If the PDF appears, enter the verification code exactly as it appears in the PDF in the Verification Code field, and click or tap Verify. The PDF Verification Success page appears in a new tab or another window. Click or tap Close to return to the View Statements & Documents page
—If the PDF does not appear, click or tap I can't see a PDF. An error message appears. Click or tap Close to return to the Home page. If you cannot view the PDF, verify that you have the appropriate PDF viewing software installed