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Getting started

Getting started

Welcome to the online help for online and mobile banking. The online help is divided into four sections, including overview information, topics for each main product, information on other features, and frequently asked questions. Each section appears as a link at the top of online help that you can click to access content.

Note: Some menu options, features, and functionality mentioned herein may not be available.

Click a link at the top of the page to visit that topic, or hover over a link to view its child topics.

To search across all sections, type keywords in the search bar at the top of the page.

 

About online and mobile banking

Installing the Mobile Banking App

Accessing the online banking site

Logging in overview

Logging off overview

Resetting a forgotten password

The Home page

Activity Center

 

Cathay Bank

Email communication is not secure

Please do not include sensitive information such as account numbers or other personal information such as Social Security or Tax Identification numbers, driver’s license numbers, etc. in any email sent to us via this link.