This section includes frequently asked questions about creating, managing, and viewing transactions.
When is my account debited to fund these payments?
Your account is debited when an electronic payment is processed. If the payment is mailed, the account is debited on a day before the date you selected.
How long should I allow for the payment to arrive at the payee?
You should plan the same amount of time you would if you were mailing a check.
What if I do not have an account number at the payee or if the payee is a person, not a company?
You can enter N/A or Not Applicable in the Account Number field, but this may make the posting of your payment more difficult for the recipient.
If I create a future-dated check, when will the check be processed and effective?
If you create a future-dated check, the check will be processed on the Processing Date. The date that the check arrives at your recipient’s address is dependent on the US mail system.
Is the description I enter online printed on the check?
No. The description helps you to identify the transaction in online and mobile banking. The description is not printed on the check.
