Logging in for the first time

When you use a secure access code (SAC), we send a one-time code to an email address, text message number, or phone number that is on file for you.

To log in for the first time with a secure access code

1. On the Login page, do the following:
   — Click or tap I am a new user.
   — Enter your Login ID.
   — Click or tap Submit.
2. On the Select Secure Access Code Target page, click or tap one of the contact methods to send a secure access code.
3. On the Enter Secure Access Code page, do the following:
   — When the code arrives, enter the code.
   — Click or tap Submit.
   — If prompted to register the device, click or tap Register Device.
4. Enter a password, then re-enter it in the Confirm Password field.
5. Click or tap Submit.
6. Update your online profile and click or tap Submit Profile.
7. Read the agreement on the Disclaimers page and click or tap I Accept. When you accept the agreement, the Home page appears.

Passcode

You can set up a Passcode that can be used on a mobile device in lieu of a login ID and password.

Before enabling this feature on a mobile device, you must first log in to your mobile banking app and follow any multi-factor authentication (MFA) process we require, such as providing a SAC. After successfully logging in and registering the device, you can enable the four-digit passcode feature on the Login or Security Preferences pages.

Logging in after the first time

When you log in, enter your login ID and password. If you use a browser or a device that is not registered, you must also enter a SAC, depending on how your login ID is configured.

To log in after the first time

1. On the Login page, enter your Login ID.
2. (Optional) Select the Remember me check box to save your login ID for the next time that you log in.
3. Enter your Password.
4. Click or tap Sign In. When the connection is complete, the Home page appears.