Security preferences

Use your password and login ID to log in to online and mobile banking. When needed, you can change them in the security preferences.

You can use the Touch Authentication feature to log in using Apple's Touch ID sensor rather than a login ID and password.

See Logging in with Touch Authentication for more information.

You can configure your secure delivery contact information that we use to send secure access codes. We only send secure access codes to a known secure delivery contact.

Secure access code delivery methods

Method	Details
eMail	The system sends an email message with the code.
Phone	The system calls the selected telephone number. You answer the phone normally and make a selection to hear the code. If necessary, you can repeat the code. The system does not leave the code on voice mail. If you miss the call, you can request a new code.
Text (SMS)	The system sends a text message with the code. Standard text messaging fees apply.

Security preferences settings

If needed, you can change your Login ID. The same Login ID is used for online and mobile banking.

To change your Login ID
1. In the navigation menu, click or tap Settings > Security Preferences. The Security Preferences page appears
2. Click or tap Change Login ID. The Change Login ID page appears
3. Enter the new ID in the New Login ID field
4. Click or tap Submit
You can change your account password for online and mobile banking. You use the same password for both.

See Password tips and recommendations for more information.

To change your account password
1. In the navigation menu, click or tap Settings > Security Preferences. The Security Preferences page appears
2. Click or tap Change Password
3. Enter your existing password in the Old Password field
4. Enter your new password in the New Password field
5. Re-enter the new password in the Confirm New Password field
6. Click or tap Change Password to submit the change
Depending on your Secure Delivery configuration, you can use the Security Preferences page to configure your secure delivery contact information. You can also delete a contact.

Caution: Deleting a contact is permanent.

To add a new secure delivery contact
1. In the navigation menu, click or tap Settings > Security Preferences. The Security Preferences page appears
2. Click or tap Secure Delivery. The Secure Delivery Contact Information tab appears
3. Click or tap one of the following:
  — New Email Address (only used for password reset)
  — New Phone Number
  — New SMS Text Number
4. Enter the contact information and click or tap Save
To edit a secure delivery contact
1. In the navigation menu, click or tap Settings > Security Preferences. The Security Preferences page appears
2. Click or tap Secure Delivery. The Secure Delivery Contact Information tab appears
3. Locate the method that you want to edit and click or tap Edit
4. Make any needed changes to the contact information and click or tap Save
To delete a secure delivery contact
1. In the navigation menu, click or tap Settings > Security Preferences. The Security Preferences page appears
2. Click or tap Secure Delivery. The Secure Delivery Contact Information tab appears
3. Locate the method that you want to delete, and click or tap Delete
Caution: You must have at least one form of contact. If you attempt to delete your only form of contact, an error message appears.

Security preferences

Security preferences overview

Secure access code delivery methods

Security preferences settings

Changing your Login ID

To change your Login ID

Changing your password

To change your account password

Configuring secure delivery contact information

To add a new secure delivery contact

To edit a secure delivery contact

To delete a secure delivery contact

Email communication is not secure