When you log in to online and mobile banking, enter the following when prompted:
If you enter an incorrect password too many times, your account will be temporarily suspended, and you will not be able to log in. If your login ID is blocked, contact your financial institution to unblock your login ID.
When creating a password, see Password tips and recommendations for more tips.
Note: If you try to log in without a recommended Internet browser, you will be directed to a website where you can download a supported browser. Contact your financial institution to learn more about the latest browser requirements.
If you have never used a particular browser or device to log in, you may need to request a secure access code (SAC) to use it. If the Internet browser or device is one that you plan to use again, you can register it. By registering a browser or a device, you confirm that it is under your control and that you intend to use it to access online banking or mobile banking.
If the secure access code contact methods (that is, the email address and phone number where the secure access code can be sent) that are available to choose from are not correct or accessible from your location, please contact your financial institution.
Depending on your security needs, we may configure your account to use Symantec™ Validation and ID Protection (VIP) Service Tokens or the VIP Access app for mobile devices. If your account uses a token, you enter the token code instead of a secure access code every time you log in, unless your browser is registered. See Registering a browser or device for more information.
