This section includes frequently asked questions about using messages and alerts.
Secure messages
- Is the content of my message and any attachments sent securely?
Yes, the transport of your message is secure sockets layer (SSL)-encrypted and is never sent through public, unsecured communication channels like email communication.
Alerts
- When are alerts delivered?
Secure message and email alerts are sent when transaction processing completes. Phone and text message alerts are sent at the next available time you specified for the alert.
- Are alerts real time?
In most cases, yes.
- What if I do not receive a phone or email alert?
If you miss an alert via phone call, the alert system leaves a message on voice mail.
For email alerts, check your junk mail or spam folder for the alert. If the alert is in the junk mail folder, configure your junk mail settings to allow email from us so you do not miss future alerts.
If you believe you did not receive an alert phone call or email, click or tap Messages in the menu to check for the alert. If the alert does not appear in the Inbox, confirm that the alert is enabled in the Alerts page. If the alert is enabled and you still believe you did not receive an alert, contact our financial institution for assistance.
Note: Email, phone, and text message alerts are a convenience, and should not be used to manage critical account details or appointments. Due to the nature of the email, phone, and text message networks, these networks cannot be 100 percent reliable delivery channels. Secure messages within our system are very reliable, since they are contained entirely within the banking system.
- Are security alerts real time?
Yes, security alerts are event driven and are sent in real time.
