You can use the activity center to send a message about a transaction.
In the navigation menu, click or tap Transactions > Activity Center
Browse or search for the transaction that you want to send a message about
Click or tap the item
In the Actions drop-down list, click or tap Inquire
Note: The message automatically includes information to identify the transaction. You do not need to add transaction details to the message.
Click or tap in the Message field and enter your message
(Optional) In online banking, click the attach file icon (
)
Note: Click or tap Supported Attachments to see the supported file types of documents you can attach.
In the Open dialog box, select a file to attach to the message, and click Open
Click or tap Send. A message appears confirming that you sent the message
Click Close
