Viewing or canceling a payment

You can view or search for an existing pending or processed payment.

1. In the navigation menu, click or tap Transactions > Activity Center. The Activity Center page appears

2. On the Activity Center page, do one of the following:
   — Click or tap Single Transactions to view a single payment
   — Click or tap Recurring Transactions to view a recurring series of payments

3. Browse to locate the payment that you want to view

4. Click or tap the payment. The payment details appear

You can use the Activity Center page to cancel a payment. You can cancel it online only if the status is Drafted, Authorized, or Pending.

To cancel a single payment

1. In the navigation menu, click or tap Transactions > Activity Center. Single transactions appear on the Activity Center

2. Click or tap the payment that you want to cancel. The transaction details appear

3. In the Actions drop-down list, click or tap Cancel. A message appears asking you to confirm the cancellation

4. Click or tap Confirm

5. Click or tap Close to return to Activity Center

To cancel all future occurrences of a recurring payment

1. In the navigation menu, click or tap Transactions > Activity Center. The Activity Center page appear

2. Click or tap Recurring Transactions. The list of recurring transactions appears

3. In the row of the payment you want to cancel, click or tap Actions > Cancel series. A message appears asking for confirmation

4. Click or tap Confirm. The Transaction Cancelled page appears confirming cancellation

5. Click or tap Close to return to Activity Center

To cancel a payment that has already been processed please contact your branch or the Client Care Center.