Your health and well-being remain our top priority during this uncertain time of the COVID-19 novel coronavirus. We are continuously monitoring the situation to ensure we are able to quickly respond to any updates from the Centers for Disease Control and Prevention (CDC) regarding this rapidly evolving pandemic.
We have implemented a series of protocols to make your banking experience with us as safe as possible, including increasing the frequency of cleaning and sanitizing our facilities, installing hand sanitizer stations in our branches, implementing social distancing protocols, and adhering to state and local governing agencies’ requirements for masks/facial coverings for our customers and our employees.
Our relationship bankers remain readily available to you via telephone and email. In addition, our customer service representatives are available to answer your questions:
Monday – Friday, at 800-922-8429, as follows:
U.S. customers in Hong Kong can dial 3710-1400 toll-free to contact U.S. customer service directly — and automated customer service information is available anytime 24/7.
We ask you to follow the best practices identified below:
To support our customers and communities, we have implemented temporary measures to provide assistance to persons who have experienced an economic impact caused by COVID-19.
Mortgage Payment Deferrals: If you are experiencing financial hardship as a result of COVID-19, you may be eligible for our payment deferment plan to delay your payments for up to 90 days with no negative credit reporting and no late fees. Some mortgages may be eligible for additional payment deferrals. To request assistance, please contact us Monday - Friday from 8:00 a.m. – 6:00 p.m. PT at the below number:
Due to high demand, call wait times may be longer than normal and we thank you for your patience as we work on this together.
Every one of our business customers is unique, and we have a variety of tools to help those impacted by COVID-19. Please contact your Relationship Manager to discuss options that can help you and your business.
Cathay Bank branded credit cards are serviced through Pinnacle Bank, a Tennessee bank, Member FDIC. Pinnacle cardmember services may be reached at 1-855-401-4743.
Cathay Bank strives to continue helping our loyal customers at a time when access to their funds is critical, and is continuing to temporarily suspend all “excess withdrawal” fee(s) on money market and savings accounts for consumers and businesses, when customers exceed the transaction limits.
We will continue to monitor savings and money market account withdrawal activity and reserve the right to convert these interest-bearing accounts to checking accounts consistent with our existing account Terms and Conditions.
The most important step you can take is to be informed, to be able to protect yourself and your family. We suggest visiting the CDC website — CDC.gov — for updates.
From a banking perspective, if you have enrolled in online banking, you can access and manage your accounts from your mobile device, tablet or computer — checking balances, transferring funds, making deposits and more without visiting a branch. If you have not yet enrolled, you can click here to register for personal online banking or call our customer service for assistance.
You may also choose to use one of our ATMs or surcharge-free ATMs within the PULSE Select®/Money Pass® network. Click here for ATM locations.
Use our mobile banking to make deposits while staying safe at home.
Various consumer agencies are issuing bulletins and warnings related to scams and other fraudulent activity preying on everyone’s fears and concerns about COVID-19. Click here to learn more.
We remain focused on supporting you and your loved ones during this uncertain time. We will do all we can as a bank to ensure your continued safety — and we are here for you if you have questions or concerns.
Please do not include sensitive information such as account numbers or other personal information such as Social Security or Tax Identification numbers, driver’s license numbers, etc. in any email sent to us via this link.